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Order Statuses

Free Shipping Over £100

0% Finance Over £300

Collect In-Store

SAH Branded Products

Free Shipping Over £100

Collect In-Store

SAH Branded Products

ORDER PLACED
Thank you for your order which will be processed as soon as possible.
If your order is for Click and Collect – Please wait for an email confirmation to say your order is ready before coming to the shop to collect. If you have not received an email after a few hours, please check your junk/spam folder.
Please be aware for international orders, you may be liable to pay the local rate of import duty that your home country charges. If this is the case, the taxes will be collected by the shipping company that delivers it. You can find out the import duty applicable from your national tax website.

If your order includes an Email Gift Voucher, please check your junk mailbox.

 

ORDER COMPLETED
Your order has been completed and on the way to you. Thank you for choosing us.
If your order included an Email Gift Voucher, please check your junk mailbox.

OPEN
Your order has remained open, rather than being processed. This may be because you have placed an order for a shipping quote or there may have been a problem with the payment processor.

FAILED
Your order has been unsuccessful. Please contact Customer Service on 01322 292400 or email mail@tacklebox.co.uk if you wish to proceed.

BACKORDERED
The products that you ordered are temporarily out of stock and have been put on our priority backorder system. Your order will be processed as soon as possible once we receive stock. Apologies for any inconvenience caused by the delay.

QUEUED
Your order has been received and will be processed as soon as possible.

ON HOLD
Your order will be processed as soon as possible. Please see comments below.

V12 PENDING
Please note your order can only be dispatched to the address on the V12 application. If collecting from the shop, photographic ID will be required to be shown on collection.

CLICK AND COLLECT BACKORDER
The item you have on backorder is now in stock and ready to collect.

CANCELLED
We are sorry your order has been cancelled. Please see comments below.

SHIPPING CHARGE ADDED – PLEASE PAY
Thank you again for your order.
We have now added the shipping charge. Please check the order details and comments in customer notes below.
To complete your order please return to The Tackle Box website and in My Account click on My Orders. Click on the Order number against Shipping Charge Added – Please Pay. Once in the order screen scroll to the bottom.

Please select to pay by CREDIT/DEBIT CARD or PAYPAL (not Shipping Quote or Click and Collect). Please let us know if you would prefer us to send a request for payment to PayPal.
We will ship your order as soon as we receive payment. If we do not hear from you within 48 hours we will assume you do not wish to go ahead and the order will be cancelled.
Please be aware you may be liable to pay the local rate of import duty that your home country charges. If this is the case, the taxes will be collected by the shipping company that delivers it. You can find out the import duty applicable from your national tax website.
Please do not hesitate to contact us again if we can help further.
Kind regards
The Tackle Box

AWAITING RESPONSE
Awaiting response – please see comments below. Thank you.

CLICK & COLLECT
Your Click & Collect order is now ready for collection. This will be held for 7 days. Please check if there are any comments at the bottom of your order regarding any out of stock items.
If your order is of high value, you will be asked for ID or the card you have used for payment.

We are open to collect Monday to Saturday 8.30am to 6pm, except Thursday when we open at 9.30am.

SERVICE/REPAIR
The workshop will contact you in due course.

CUSTOM BUILDS/ROD REPAIRS
Our rod room will keep you updated and will contact you in due course.

If your order status is not what you expect, please don’t hesitate to contact us: 01322 292400 or mail@tacklebox.co.uk.

Workshop & Services Department

Custom Rods & Repairs

Guide to Nylon, Fluorocarbon & Braided Lines

The Latest Deals from The Tackle Box